As Chief Operating Officer of VSS Group, Doug Volkert drives operational strategy and execution across the organization, with a focus on helping automotive partners enhance customer retention and business performance. He builds strategic partnerships and implements innovative solutions that improve efficiency, productivity, and long-term growth.
An innovator, designer, marketer, and strategist, Doug brings a creative yet disciplined approach to leadership—continuously advancing VSS Group’s vision and impact within the automotive industry.
If you’re one of the more than four million electric vehicle owners in the United States, you’re in good company. EVs now account for about 1.4% of all vehicles on the road, with sales soaring 30% within the last year. This makes you part of an elite club, where...
Buying a new car is expensive. It’s also stressful, especially once you’ve settled on a price and payment plan and then the dealer tries to upsell you on add-on options. It’s so easy to say no, no, no when you see the menu of available upgrades and services to enhance...
Saltwater exposes your boat to some extreme conditions. Boats are made for the water, but not all water types are the same. Saltwater is highly corrosive because of the salt content, something you don’t have to worry about in fresh water. Prolonged exposure to...
Car detailing is much more than cleaning, and more than just a one-time luxury. Everyone knows detailing brings out the best in your car’s appearance and restores the showroom-ready shine, but it also improves the value, longevity, and comfort of the vehicle,...
Learn the dirty details of how winter weather can diminish your car’s appearance. Driving in the snow and ice isn’t just hazardous to motorists; it can also deal some damage to your car—even when you’re not skidding along icy roads. When all the snow and ice melts,...
How to sell the value of paint protection to your customers Including auto paint protection as part of your offerings helps dealers provide high-quality, comprehensive service. But the benefits aren’t one-sided: Dealers gain several advantages by having paint...
Paint protection: overcoming the instant 'no' Anyone who’s bought a car knows how it works—you’ve picked your vehicle, you’re at the finish line, and then come the add-ons: paint protection, extended warranties, the works. These days, though, most buyers are a lot...
Here’s how to protect your paint from potential parking dings and dents Protecting your car’s paint goes beyond professionally applied paint protection. Factors like maintenance, cleaning, and upkeep have a lot to do with how your car looks through the years, but...
When you buy a new vehicle, you’ll likely be asked if you’d like to add a protective paint coating. Here’s what to know.Brand new vehicles usually come with some form of protective coating to protect them from dirt and debris during transport. These coatings are short...
Here’s the full value of protecting your vehicle’s paint Adding automotive paint protection to your car isn’t cheap, so it’s no surprise you might wonder whether it’s really worth the money—especially if dealerships are bombarding you with add-ons and upgrades....